Why does Wawa care about fuel surcharges?Plain and simple, our advertising campaign is about straightening out a common misunderstanding about fuel pricing, and providing our customers with the most competitive and fair pricing in the market. Wawa stores are committed to offering our customers a quick fueling stop that guarantees quality at low prices regardless of their method of payment. Increasingly, gas retailers are featuring two prices – one for cash and another higher price for credit, and customers are unaware of this. So while the price retailers are advertising appears to be low, when the transaction is paid for with credit, several cents per gallon are added, and this is known as a "surcharge." We want our customers to understand surcharges and know they never have to pay a surcharge at Wawa.
How can I know when retailers are surcharging?Look for the fine print on retailers' signs and advertisements. Be sure to double-check the price at the pump vs. the price on the sign.
So Wawa never adds a surcharge when I pay for fuel with my credit card?Correct. None of Wawa's fuel retail stores add a credit surcharge. At Wawa, we do not surcharge customers for anything. We believe in simple, clear pricing for all products, including fuel. We are simplifying our customers' lives by alerting them to the difference, and making sure they don't end up paying fees they don't have to.
Does adding a charge to a credit card purchase really qualify as a surcharge?Yes, we think so. While some are referring to it as a "cash discount" we don't agree. Our credit and cash price are the same – the same low price whether you pay cash or credit. Others may advertise a low cash price, but when you pay with credit, the price will be higher.
Has Wawa ever tested a two-tier pricing method?Years ago, we tested the concept of tiered pricing, where we featured a true cash discount. The feedback we received from customers was clear. They were confused by the approach, so we stopped providing this option. The vast majority of our fuel customers pay with credit. Therefore, we want to simplify their lives with one low price for cash or credit.
Will this affect the cost of fuel?We cannot make predictions about fuel prices, as they change on a daily basis. However, at Wawa, you'll always get fair, honest pricing. This is our promise. Wawa will continue to provide fuel at the most competitive prices possible and offer value, quality and convenience to our customers.
Does Wawa sell Diesel fuel? As more auto makers are now offering diesel-powered automobiles and light-duty trucks, Wawa has begun to add ULSD Diesel to its fuel offer at many of our locations. Please use the Wawa store locator to determine which stores have been updated to offer Diesel.
Can I always pay at the pump? Absolutely. We are committed to providing the speediest and simplest way for customers to fuel their cars. Each store has CRIND (Card Reader IN Dispenser) system that enables completion of credit card transactions at the pump.
Is Wawa gas blended with Ethanol? Yes, many Wawa fuel stores now sell gasoline blended with up to 10% ethanol. In the fuel industry, refiners are phasing out the gasoline additive MTBE and beginning to use ethanol as a blending component. This low-level ethanol blend is called E10 Fuel. E10 is a blend of 90% unleaded fuel with 10% ethanol – a clean burning fuel made from corn and other grains. Customers should notice no difference from a performance perspective and this low-level blend of ethanol is approved for use in all fuel vehicles. Wawa sources fuel from many refineries. Major refineries are converting to using ethanol due to a variety of reasons, including recent changes in the law. As local supply is converted, Wawa stores have been converted to sell only ethanol-blended fuels – or E10 fuel.
Which Wawa stores sell fuel with E10? All stores in counties requiring reformulated fuel have switched to E10 for all octane grades.
Will fuel with E10 affect my vehicle? You should notice no difference. Every car manufacturer selling vehicles in the United States approves the use of 10% ethanol blends (E10) in their engines, and in fact many recommend them.
What does Wawa cover under the Fuel Guarantee Program?If it is demonstrated that fuel purchased at Wawa is the cause of fuel-related problems, the Wawa Fuel Quality Guarantee covers associated repairs as well as the cost of a tow and reimbursement for the gas purchased that caused the problem.
What documentation is required?To file a claim, a certified technician will need to fill out the technician report on the claim form, sign, and the form will need to be submitted along with the repair order or invoice listing the fuel-related problems that were corrected and the paid cost of each.
What happens once a claim form is submitted?If it is determined that your claim needs to be assessed by an independent third party, you will receive a letter in the mail advising you that the claim has been submitted for assessment. Once the assessment is completed, you will be given a call to update you on status. If your claim is processed without an independent third party review, you will receive a call advising you of the reimbursement amount.
Can I pump my own diesel in NJ?Yes, our customers may dispense their own diesel in the State of New Jersey.
How often do you test your pumps for accuracy?At Wawa, ensuring the accuracy of our pumps is a top priority, therefore we go above and beyond regulatory requirements by testing our dispensers, using a highly advanced Accumeasure Testing System®, once per year.
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