FAQs

Wawa Store

Frequently Asked Questions

Public Relations
Real Estate
Fuel
Gift Cards
The Wawa App & Mobile Ordering
Fundraising
Online Store
Wawa Credit Card
Wawa Rewards


Public Relations FAQs

Where can I find Wawa’s Annual Report?

Can I purchase Wawa stock?

Can I get financial information or sales figures for a particular store?

At what point can you confirm that a Wawa store is being built in my town?

Can I take photographs or video inside of a Wawa store?

I have a Wawa site suggestion. Who do I contact?

How do I find nutritional information for Wawa products?

Does Wawa Franchise?

Are Wawa ATMs surcharge-free?

 

Where can I find Wawa’s Annual Report?
Wawa is privately held; because of this, we do not release an annual report or other financial information. Thank you for respecting our policy.

Can I purchase Wawa stock?
The only way to earn Wawa stock is by becoming a Wawa Associate. After meeting eligibility requirements, you will be part of our Employee Stock Ownership Program. We are proud to say that our company is 41% owned by our employees, which we call Associate Owners. To apply for a job, click here .

Can I get financial information or sales figures for a particular store?
No, Wawa considers financial information including sales figures, traffic counts, and profits proprietary information.

At what point can you confirm that a Wawa store is being built in my town?
Site approvals can take several months, or longer. We normally do not confirm a location until construction begins. We believe this helps avoid disappointment if a planned location doesn’t meet our needs.

Can I take photographs or video inside of a Wawa store?
It is our policy that all media requests come through our public relations department at public.relations@wawa.com . General Managers and Associates will not let you film without our consent.

I have a Wawa site suggestion. Who do I contact?
Wawa Real Estate has a number of prerequisites for site selection. Please review our minimum site requirements and submit your suggestions here .

How do I find nutritional information for Wawa products?
Wawa has an interactive nutrition calculator online for you. Go to the nutrition calculator .

Does Wawa Franchise?
No, Wawa does not franchise our stores.

Are Wawa ATMs surcharge-free?
Yes, all of our ATMs are surcharge-free. While Wawa does not charge a fee, your personal bank may charge an out-of-network fee when you withdraw money from one of our ATMs. Please check your bank’s service agreement for information about fees.

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Real Estate FAQs

Contractors

How do I get a username and password?

I have already completed a contractor registration but would like to change my information. How do I change my registration information after it is submitted?

What happens if I lose my password?

What happens if I lose my username and password?

How do I participate in an RFQ?

I have been asked to participate in an RFQ. How do I log in?

Engineering and Construction

Who builds new Wawa Stores?

How do contractors get on the bid list for construction?

Facility Management

I am a vendor who wants to do business with Wawa. Who should I contact?

I am from a store and want to contact Facilities or inquire about a particular service. Who should I contact?

Real Estate & Business Sales

How do I go about submitting an offer to purchase?

Does Wawa provide financing?

Site Acquisition

Does Wawa provide financing?

Why did you turn down or not consider my site without looking at it?

My property meets all of your site criteria. I do not understand why you will not consider the purchase of my property?

Who owns the land and building at new Wawa locations?

How does one get in contact with Wawa for questions outside of Real Estate?

Does Wawa participate in build-to-suit programs?

Do you franchise your stores?

What is the difference between Site Acquisition - New Sites and Site Acquisition - Existing Sites?

Who do I contact if I have a potential site for consideration?

 

Contractors

How do I get a username and password?
Please follow the Contractor link to New Registration, a username and password will be emailed to the email address you provide. Please follow the links in the confirmation email or return to this page and access the Login link from Contractor registration.

I have already completed a contractor registration but would like to change my information. How do I change my registration information after it is submitted?
Please contact the Wawa Call Center at 800-444-9292.

What happens if I lose my password?
Passwords can be retrieved by following the Forgot My Password link.

What happens if I lose my username and password?
Please contact the Wawa Call Center at 800-444-9292.

How do I participate in an RFQ?
Contractor registrations are carefully reviewed. If your registration meets Wawa’s criteria and there is a need for someone with your qualifications, you will be contacted by a Wawa representative and asked to participate in an RFQ.

I have been asked to participate in an RFQ. How do I log in?
You can follow the link from your RFQ invitation, or you can use the Login link for the Contractor page. Please have your username and password ready

Engineering and Construction

Who builds new Wawa Stores?
The successful bidder from a competitive bid program using Wawa-approved bidding companies.

How do contractors get on the bid list for construction?
Wawa bids and contracts with a select group of general and petroleum contractors in each of the states that we operate. Most of these contractors have been constructing and remodeling our stores for many years. These contractors bid subcontract work to the different trades involved in the projects. The general and petroleum contractors then develop contracts directly with the subcontractors. Prospective general and petroleum contractors may complete a Contractor Registration Form by accessing the Contractor Link. Contractor Registration Forms will be held on file in the event that a new contractor would be invited to bid.

Facility Management

I am a vendor who wants to do business with Wawa. Who should I contact?
Please access the Contractor link to complete a Contractor Registration.

I am from a store and want to contact Facilities or inquire about a particular service. Who should I contact?
Contact the Call Center and they will contact the appropriate party in the department.

Real Estate & Business Sales

How do I go about submitting an offer to purchase?
All offers to purchase Wawa business or real estate must be submitted in writing. They can be faxed to 610-358-6865 or mailed to the following address:

Wawa Inc.
260 West Baltimore Pike
Wawa, PA 19063-5699
Please include a telephone number where you can be contacted.

Does Wawa provide financing?
Sorry, but Wawa does not provide any financing. For help with your business lending needs, please contact a financial institution or financing specialist.

Site Acquisition

Does Wawa provide financing?
Sorry, but Wawa does not provide any financing. For help with your business lending needs, please contact a financial institution or financing specialist.

Why did you turn down or not consider my site without looking at it?
Wawa always considers any site that is submitted. We are actively working in all market areas and may have other sites in consideration which we cannot disclose or other market and site considerations we have already investigated in that area. A submitted site that fits into this category would not need investigation and we would not want to take away any opportunity for someone else that may be interested.

My property meets all of your site criteria. I do not understand why you will not consider the purchase of my property?
Our site criteria is our basic guideline for site selection for prospective sellers. There is also extensive area market research conducted and taken into consideration. Our Real Estate Managers are experts in their area combining both site criteria (trade area and market) and site selection (requirements) as a whole package. Every consideration is evaluated.

Who owns the land and building at new Wawa locations?
In most cases Wawa owns the ground and building. In some cases, Wawa will lease the ground, constructing and owning all of the improvements.

How does one get in contact with Wawa for questions outside of Real Estate?
Contact Wawa’s Corporate Office

Wawa, Inc.
260 West Baltimore Pike
Wawa, PA 19063
(610) 358-8000

Does Wawa participate in build-to-suit programs?
Wawa may participate in these programs on a limited basis.

Do you franchise your stores?
No, Wawa does not franchise their stores.

What is the difference between Site Acquisition - New Sites and Site Acquisition - Existing Sites?
Refer to the About Us section at http://www.wawa.com/about/real-estate/about-us.

Who do I contact if I have a potential site for consideration?
Please contact the Real Estate Manager responsible for the specific territory. Contact information for all Real Estate Managers is available by accessing the Real Estate link.

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Fuel FAQs

Why does Wawa care about fuel surcharges?

How can I know when retailers are surcharging?

So Wawa never adds a surcharge when I pay for fuel with my credit card?

Does adding a charge to a credit card purchase really qualify as a surcharge?

Has Wawa ever tested a two-tier pricing method?

Will this affect the cost of fuel?

Does Wawa sell Diesel fuel?

Can I always pay at the pump?

Is Wawa gas blended with Ethanol?

Which Wawa stores sell fuel with E10?

Will fuel with E10 affect my vehicle?

What does Wawa cover under the Fuel Guarantee Program?

What documentation is required?

What happens once a claim form is submitted?

Can I pump my own diesel in NJ?

How often do you test your pumps for accuracy?

What is E15?

What vehicles can E15 be used in?

Can I use E15 in my lawnmower or other small engine equipment?

What is E85 or Flex Fuel?

What is a flex fuel vehicle?

How can I tell if I am driving a car that is a flex fuel vehicle?

What is Compressed natural gas (CNG)?

What vehicles can use Natural Gas?

 

Why does Wawa care about fuel surcharges?
Plain and simple, our advertising campaign is about straightening out a common misunderstanding about fuel pricing, and providing our customers with the most competitive and fair pricing in the market. Wawa stores are committed to offering our customers a quick fueling stop that guarantees quality at low prices regardless of their method of payment. Increasingly, gas retailers are featuring two prices – one for cash and another higher price for credit, and customers are unaware of this. So while the price retailers are advertising appears to be low, when the transaction is paid for with credit, several cents per gallon are added, and this is known as a "surcharge." We want our customers to understand surcharges and know they never have to pay a surcharge at Wawa.

How can I know when retailers are surcharging?
Look for the fine print on retailers' signs and advertisements. Be sure to double-check the price at the pump vs. the price on the sign.

So Wawa never adds a surcharge when I pay for fuel with my credit card?
Correct. None of Wawa's fuel retail stores add a credit surcharge. At Wawa, we do not surcharge customers for anything. We believe in simple, clear pricing for all products, including fuel. We are simplifying our customers' lives by alerting them to the difference, and making sure they don't end up paying fees they don't have to.

Does adding a charge to a credit card purchase really qualify as a surcharge?
Yes, we think so. While some are referring to it as a "cash discount" we don't agree. Our credit and cash price are the same – the same low price whether you pay cash or credit. Others may advertise a low cash price, but when you pay with credit, the price will be higher.

Has Wawa ever tested a two-tier pricing method?
Years ago, we tested the concept of tiered pricing, where we featured a true cash discount. The feedback we received from customers was clear. They were confused by the approach, so we stopped providing this option. The vast majority of our fuel customers pay with credit. Therefore, we want to simplify their lives with one low price for cash or credit.

Will this affect the cost of fuel?
We cannot make predictions about fuel prices, as they change on a daily basis. However, at Wawa, you'll always get fair, honest pricing. This is our promise. Wawa will continue to provide fuel at the most competitive prices possible and offer value, quality and convenience to our customers.

Does Wawa sell Diesel fuel?
As more auto makers are now offering diesel-powered automobiles and light-duty trucks, Wawa has begun to add ULSD Diesel to its fuel offer at many of our locations. Please use the Wawa store locator to determine which stores have been updated to offer Diesel.

Can I always pay at the pump?
Absolutely. We are committed to providing the speediest and simplest way for customers to fuel their cars. Each store has CRIND (Card Reader IN Dispenser) system that enables completion of credit card transactions at the pump.

Is Wawa gas blended with Ethanol?
Yes, many Wawa fuel stores now sell gasoline blended with up to 10% ethanol. In the fuel industry, refiners are phasing out the gasoline additive MTBE and beginning to use ethanol as a blending component. This low-level ethanol blend is called E10 Fuel. E10 is a blend of 90% unleaded fuel with 10% ethanol – a clean burning fuel made from corn and other grains. Customers should notice no difference from a performance perspective and this low-level blend of ethanol is approved for use in all fuel vehicles. Wawa sources fuel from many refineries. Major refineries are converting to using ethanol due to a variety of reasons, including recent changes in the law. As local supply is converted, Wawa stores have been converted to sell only ethanol-blended fuels – or E10 fuel.

Which Wawa stores sell fuel with E10?
All stores in counties requiring reformulated fuel have switched to E10 for all octane grades.

Will fuel with E10 affect my vehicle?
You should notice no difference. Every car manufacturer selling vehicles in the United States approves the use of 10% ethanol blends (E10) in their engines, and in fact many recommend them.

What does Wawa cover under the Fuel Guarantee Program?
If it is demonstrated that fuel purchased at Wawa is the cause of fuel-related problems, the Wawa Fuel Quality Guarantee covers associated repairs as well as the cost of a tow and reimbursement for the gas purchased that caused the problem.

What documentation is required?
To file a claim, a certified technician will need to fill out the technician report on the claim form, sign, and the form will need to be submitted along with the repair order or invoice listing the fuel-related problems that were corrected and the paid cost of each.

What happens once a claim form is submitted?
Your claim will be reviewed by Wawa, which may include the assistance of an independent third party. Once this review is complete, you will be contacted to update you on the status of your claim and reimbursement amount.

Can I pump my own diesel in NJ?
Yes, our customers may dispense their own diesel in the State of New Jersey.

How often do you test your pumps for accuracy?
At Wawa, ensuring the accuracy of our pumps is a top priority, therefore we go above and beyond regulatory requirements by testing our dispensers, using a highly advanced Accumeasure Testing System ® , once per year.

What is E15?
E15 is a blend of 15% ethanol and 85% gasoline. It contains 5% more ethanol than E10 which is the most common fuel used in the U.S. E15 is higher in octane – typically 88-90 octane compared to E10 which has an octane rating of 87.

What vehicles can E15 be used in?
Please consult your user manual to find out if your vehicle can use E15.

Can I use E15 in my lawnmower or other small engine equipment?
E15 is not recommended for use in non-automotive engines like boats, motorcycles, lawn movers and other small or off-road engines.

To learn more about E15, visit getbiofuel.com

What is E85 or Flex Fuel?
E85, also known as Flex Fuel, is a blend of gasoline and up to 85% Ethanol. It is made specifically for automobiles that are labeled as Flex Fuel vehicles.

What is a flex fuel vehicle?
A flex fuel vehicle (FFV) is a car that operates on any blend of gasoline and ethanol, from E10 up to E85. A full list of flex fuel vehicles is available at: EthanolRetailer.com/ffv . If you are unsure if your car is a flex fuel vehicle, please consult your owner’s manual.

How can I tell if I am driving a car that is a flex fuel vehicle?

 

What is Compressed natural gas (CNG)?
Compressed natural gas (CNG) is an alternative fuel for vehicles made by compressing natural gas to less than 1 percent of its standard volume.

What vehicles can use Natural Gas?
Please consult your user manual to find out if your vehicle can use Natural Gas.

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Wawa Gift Card FAQs

What is a Wawa Gift Card?

How do I use the Wawa Gift Card?

Can anyone use my Wawa Gift Card?

Are Wawa Gift Cards sold in specific denominations?

What forms of payment do you accept?

Am I restricted to using my Wawa Gift Card only at the location of purchase?

Are there any limits on the number of cards that can be bought or the amount of money that can be placed on the Wawa Gift Card?

What happens when all the card value is used? Should I throw the card away, or can I add more value?

Does the Wawa Gift Card ever expire?

Where are Wawa Gift Cards sold?

Can I purchase a Wawa Gift Card by phone?

Can I receive cash back on funds I have placed in my Wawa Gift Card?

What do I do if I lose my card?

Can I return an item purchased using a Wawa Gift Card?

What is the Wawa Gift Card Return Policy?

What is the current balance on my Wawa Gift Card?

I'm certain my card balance is incorrect!

I didn't make that transaction!

Are there any fees charged on the Wawa Gift Card?

Who is the issuer of Wawa Gift Cards?

What is Wawa’s Policy about the Illegal and Unauthorized use of Cards?

 

What is a Wawa Gift Card?
The Wawa Gift Card is a pre-paid card that can be used to purchase fuel and merchandise* at Wawa locations. The Wawa Gift Card should be treated as cash. And it makes a great gift!

(*Exclusions may apply in Wawa’s sole discretion)

How do I use the Wawa Gift Card?
The Wawa Gift Card is simple to use. You can use it for eligible purchases at any Wawa location. The Wawa Gift Card works similar to a debit card. Swipe at the register or at the pump and the amount is deducted from the card.

Can anyone use my Wawa Gift Card?
Yes. Because your name does not appear on the card, you may use it yourself or give it to anyone you choose.

Are Wawa Gift Cards sold in specific denominations?
You may purchase a Wawa Gift Card in store for an initial value of $5 or any denomination you choose from $5 to $100, and on Wawa.com for a minimum of $5 and a maximum of $100. You may also purchase a Wawa Gift Card through the mobile application for a minimum of $15 and a maximum value of $100.

What forms of payment do you accept?
At store level, we accept cash, debit cards or the following credit cards: Visa, MasterCard, American Express, Discover, and the Wawa Credit Card. If ordered through the Internet, we accept credit cards or signature debit cards – no PIN debit cards.

Am I restricted to using my Wawa Gift Card only at the location of purchase?
It may be used at any Wawa location.

Are there any limits on the number of cards that can be bought or the amount of money that can be placed on the Wawa Gift Card?
You may purchase a Wawa Gift Card in stores for a minimum value of $5 up to a maximum value of $100, and on Wawa.com for a minimum value of $5 and a maximum value of $100. Additionally, you can purchase a Wawa Gift Card through the Wawa mobile application for a minimum of $15 and a maximum value of $100. You can load up to $100 on a single Wawa Gift Card per transaction in-store, and $100 on WawaRewards.com or through the mobile application. You can apply a total value of up to $500 to a single Wawa Gift Card.

What happens when all the card value is used? Should I throw the card away, or can I add more value?
As long as there are funds on the card it can be used as often as you like. Once you run out of funds you may recharge the Wawa Gift Card at any time for any denomination from $5 to $100 by simply taking it to the register at any Wawa store. You can also add value through the Wawa mobile application or through WawaRewards.com by registering the card in Wawa Rewards.

Does the Wawa Gift Card ever expire?
No. If you're interested in a new card, you may purchase one for a minimum of $5 at any Wawa Gift Card location or directly through our Wawa mobile application for a minimum of $15.

Where are Wawa Gift Cards sold?
Wawa Gift Cards may be purchased at any Wawa store, on Wawa.com , or with the Wawa App.

Can I purchase a Wawa Gift Card by phone?
Unfortunately, Wawa Gift Cards are not available for purchase by phone, but you can buy one anytime at any Wawa store, on Wawa.com , or with the Wawa App!

Can I receive cash back on funds I have placed on my Wawa Gift Card?
Your Wawa Gift Card may be redeemed for eligible merchandise or gasoline only, and may not be redeemed for cash except where required by law.

What do I do if I lose my card?
You may protect the balance on your Wawa Gift Card against loss, theft, or damage by registering it at WawaRewards.com or through the Wawa mobile application. Wawa will replace the remaining balance on a registered gift card at the time Wawa is notified of the loss.

Can I return an item purchased using a Wawa Gift Card?
Yes. Return the merchandise along with the receipt to any Wawa location. Your purchase will be credited to your Wawa Gift Card.

What is the Wawa Gift Card Return Policy?
Wawa does not offer refunds for the Wawa Gift Card.

What is the current balance on my Wawa Gift Card?
Click "Check Your Balance" or visit any Wawa store. A store associate can scan your card and tell you the balance. Also, your remaining balance is printed on your receipt after every transaction. If your Wawa Gift Card is registered to your Wawa Rewards account, you can check the balance through WawaRewards.com or via the Wawa mobile application.

I'm certain my card balance is incorrect!
You can verify your balance here: https://www.wawa.com/cards-we-offer/card-balance . You may also contact the Customer Service number at 1-800-444-9292.

I didn't make that transaction!
Please contact the Customer Service number at 1-800-444-9292.

Are there any fees charged on the Wawa Gift Card?
No, we do not charge any fees on Wawa Gift Cards.

Who is the issuer of Wawa Gift Cards?
Wawa Gift Cards are issued by Wild Goose Gift Card LLC. Wawa is a registered trademark of Wild Goose Holding Co., Inc.

What is Wawa’s Policy about the Illegal and Unauthorized use of Wawa Gift Cards?
Wawa sells “closed loop” “prepaid access cards” (“Wawa Gift Cards”). Wawa explicitly disallows (i) the sale of Wawa Gift Cards with a value greater than $500.00 per card and (ii) the sale of Wawa Gift Cards in an aggregate amount exceeding $10,000.00 to any one person on any one day at any of Wawa’s store locations. From time to time, Wawa’s Call Center located at Wawa’s corporate headquarters, will sell Wawa Gift Cards to one entity in one day in amounts exceeding $10,000.00; provided, however, in such instances, Wawa only completes such sale in the event the purchaser is a business or charity and that business or charity has represented to Wawa that it is actively conducting business, is a corporation, LLC, or otherwise not a natural person, and will ultimately distribute the Wawa Gift Cards at a rate not to exceed $10,000.00 to any person in any one day.

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Wawa Rewards FAQs

General

What is the Wawa Rewards Program?

Do I need a Wawa Rewards account to participate in the Wawa Rewards Program?

Will you share the information in my Wawa Rewards account?

Enrollment

How do I enroll in the Wawa Rewards Program?

Can anyone enroll in the Wawa Rewards Program?

Is there a fee for enrolling in the Wawa Rewards Program?

How do I add a Wawa Gift Card to my Wawa Rewards account?

Can I register more than one Wawa Gift Card to my Wawa Rewards account?

How can I reload the Wawa Gift Card(s) on my account?

Can I give Wawa Gift Cards registered to my Wawa Rewards account to a friend to use to help me get to the U.S. $50 rewards threshold quicker?

I de-registered a Wawa Gift Card from my Wawa Rewards account and gave it to a friend. Can my friend register the Wawa Gift Card to his/her Wawa Rewards account?

Can I register a Wawa Gift Card back to my account once it has been de-registered?

I no longer want to participate in the Wawa Rewards Program. Can I cancel my membership?

I can’t access my Wawa Rewards account. What happened?

How do I change the email address on my Wawa Rewards account?

How do I create a strong password?

Earning Rewards

How do I earn rewards?

What purchases count towards the U.S. $50 rewards threshold? What is excluded?

I just made a purchase online at wawa.com. Does it count towards the U.S. $50 rewards threshold?

Redeeming Rewards

What happens once I reach the U.S. $50 rewards threshold?

Do my rewards options ever expire?

I selected one of the rewards options, but I changed my mind and would like to select a different one. Are the other rewards options still available?

Can I receive cash back on my Wawa Rewards coupon?

Can I use my Wawa Rewards coupon together with another coupon?

Does my Wawa Rewards coupon ever expire?

Errors and Corrections

I made an eligible purchase at a Wawa store but it is not reflected in my Wawa Rewards account!

Account Access

What happens if I forget my Wawa Rewards username and password?

If I had to delete and download the app again, will my Wawa Rewards and Gift Card balances transfer to the newly downloaded app?

I don’t have a smart phone or computer. Can I still participate?

 

General

What is the Wawa Rewards Program?
The Wawa Rewards Program lets you earn Wawa Rewards coupons for every U.S. $50 spent on *eligible purchases at Wawa stores using a registered Wawa Gift Card. With your permission, we may also automatically enter you in certain Wawa sweepstakes. Our Wawa Rewards members have the opportunity to not only earn rewards for qualified purchases, but will also have exclusive access to Mobile Ordering, Bonus Rewards, and other benefits. It's a way for us to say "thank you" for choosing Wawa!

*Fuel, select dairy items, tobacco, alcohol and gift cards (including Wawa Gift Cards) are not eligible to earn Wawa Rewards.

Do I need a Wawa Rewards account to participate in the Wawa Rewards Program?
Yes. You will need a Wawa Rewards account to earn your Wawa Rewards coupons and other Wawa Rewards Program benefits. Your Wawa Rewards account is also a convenient way to reload your Wawa Gift Card and check the balance remaining. If a Wawa Gift Card registered to your Wawa Rewards account is lost, stolen or damaged, we are able to replace it with a new one, up to the value remaining when you contact us. For more information about Wawa Gift Cards, please refer to the Wawa Gift Card Rules and Wawa Gift Card Frequently Asked Questions .

Will you share the information in my Wawa Rewards account?
Protecting your privacy is important to Wawa. Wawa does not share your personal information with anyone outside of Wawa without your consent, and no one else can access your personal information, except in the limited ways listed in Wawa's Privacy Policy. Please review Wawa's Privacy Policy to learn how we collect, use, disclose and safeguard your personal information.

Enrollment

How do I enroll in the Wawa Rewards Program?
It's easy! Simply download the app in the Apple App Store or Google Play Store and click "Register Now" to create a Wawa Rewards account. Or go to WawaRewards.com and click "Sign Up Now" to create a Wawa Rewards account. Then make your first purchase using the Wawa App to start earning rewards. And remember – you can pay any way with the app and still earn!

Can anyone enroll in the Wawa Rewards Program?
Program membership is only open to individual U.S. residents who are at least 13 years old. If you are between 13 and the age of majority (18 or 19 years old, depending on where you live), you'll need permission from your parent or legal guardian to enroll. Additional restrictions may apply to Wawa associates.

Is there a fee for enrolling in the Wawa Rewards Program?
No. No fees apply to the Wawa Rewards Program.

How do I add a Wawa Gift Card to my Wawa Rewards account?
On the Wawa App: From the home screen, tap open the menu icon on the upper left. Select “View Profile,” then “Manage Gift Cards,” then “Add a Gift Card.” You can purchase and add a virtual gift card through the app or register a physical gift card that you already own.

On WawaRewards.com: By clicking on "Add a Wawa Gift Card" from the Dashboard tab after logging in, you are able to enter the gift card number and PIN from your physical gift card to have it registered to your account.

Can I register more than one Wawa Gift Card to my Wawa Rewards account?
Yes. You can register up to five Wawa Gift Cards to your Wawa Rewards account. Eligible purchases from all your registered Wawa Gift Cards will be accumulated towards the U.S. $50 rewards threshold.

How can I reload the Wawa Gift Card(s) on my account?
On the Wawa App: From the home screen, tap open the menu icon on the upper left, select “View Profile,” then “Manage Gift Cards.” From here, you can select the card you’d like to reload.
On WawaRewards.com: After logging in, click on the "Wawa Gift Cards" tab, then click on "Reload Wawa Gift Card" on the right. You will have the option to reload once or set up automatic reloads when your card balance drops below a specific amount.
In Store: If you’re holding the physical gift card, you can have the card reloaded at the register.

Can I give Wawa Gift Cards registered to my Wawa Rewards account to a friend to use to help me get to the U.S. $50 rewards threshold quicker?
Your Wawa Rewards account and all Wawa Gift Cards registered to your Wawa Rewards account are personal to you. Please de-register Wawa Gift Cards registered to your Wawa Rewards account before giving them to another person. De-registration is easy to do either on the Wawa Mobile App or through WawaRewards.com.

I de-registered a Wawa Gift Card from my Wawa Rewards account and gave it to a friend. Can my friend register the Wawa Gift Card to his/her Wawa Rewards account?
Each Wawa Gift Card can only be registered to one Wawa Rewards account and cannot be re-registered to a different Wawa Rewards account.

Can I register a Wawa Gift Card back to my account once it has been de-registered?
Yes. A Wawa Gift Card that has been deleted from an account can be re-registered to the same account.

I no longer want to participate in the Wawa Rewards Program. Can I cancel my membership?
Yes. You can deactivate your Wawa Rewards account at any time through the Wawa Mobile App or on WawaRewards.com. Any unused Wawa Rewards coupons stored in your account and any accruals towards rewards expire upon deactivation.

I can’t access my Wawa Rewards account. What happened?
If there is no account activity in your Wawa Rewards account for more than 12 months, Wawa deactivates your account. Any unused Wawa Rewards coupons stored in your account and any accruals towards rewards expire upon deactivation. If you have used your Wawa Rewards account within the last 12 months and are unable to access your account, please Contact Us for assistance.

How do I change the email address on my Wawa Rewards account?
On the Wawa App: Tap open the menu icon on the upper left, and select “View Profile,” then “Edit Personal Information,” then “Edit Email.” Enter the new email address, and tap “Save.” We will send you a verification email to this new address. Be sure to open that email, click the “Verify My Email” button, and you’re all set!

On WawaRewards.com: Login to your account using your current email address. Hover over the welcome message in the upper right corner (“Welcome [Your First Name]”) then click on “My Account” to visit your Profile Info. Replace the old email address with the new email address, and click “Save”. A verification email will be sent to your new email address. Open that message in your email account, click on the “Verify My Email” button, and you’re all set!

How do I create a strong password?
A strong password should always consist of the following:

  • At least 7 characters
  • At least 1 uppercase letter
  • At least 1 lowercase letter
  • At least 1 number

Here are some suggestions for creating a more secure password:

  • Passwords should never be used for multiple websites/apps
  • Passwords should not include words found in a dictionary
  • Passwords should not include birthdays/anniversaries
  • Avoid using consecutive letters/numbers (e.g., 123 or ABC)
  • Try using the first letter of every word in a phrase (including a special character)

Earning Rewards

How do I earn rewards?
Simply register your Wawa Gift Card to your Wawa Rewards account and use it to make eligible purchases at Wawa stores. Your eligible purchases will automatically count towards the U.S. $50 rewards threshold.

What purchases count towards the U.S. $50 rewards threshold? What is excluded?
All purchases with a registered Wawa Gift Card at participating Wawa stores count towards the U.S. $50 threshold, excluding purchases of fuel, sour cream, egg nog, all varieties of fluid milk and cream, tobacco, alcohol, coupon redemptions, and applicable taxes. The purchase of alcohol products, tobacco products, electronic cigarettes, gift cards and pre-paid cards using a registered Wawa Gift Card may be prohibited by Wawa in its sole discretion. For more information about Wawa Gift Cards, please refer to the Wawa Gift Card Rules and Wawa Gift Card Frequently Asked Questions .

I just made a purchase online at wawa.com. Does it count towards the U.S. $50 rewards threshold?
No. Online purchases do not count towards reaching the U.S. $50 rewards threshold.

Redeeming Rewards

What happens once I reach the U.S. $50 rewards threshold?
Within 24 hours after you have spent U.S. $50 on eligible purchases using your Wawa Gift Card registered to your account, Wawa will offer you a choice of three different reward options. Once you choose one of the reward options, we’ll present it to you as a Wawa Rewards coupon, which you can redeem at any participating Wawa store.

Do my rewards options ever expire?
Yes. If you don't select and redeem one of the three rewards options within 30 days, the rewards options will expire and will no longer be available.

I selected one of the rewards options, but I changed my mind and would like to select a different one. Are the other rewards options still available?
No. Once you select one of the rewards options, the other rewards options are no longer available.

Can I receive cash back on my Wawa Rewards coupon?
No. You can only use your Wawa Rewards coupon for the merchandise, discount or other benefit listed on the Wawa Rewards coupon. Unless required by law, it cannot be redeemed for cash.

Can I use my Wawa Rewards coupon together with another coupon?
Yes, you can combine your Wawa Rewards coupon with another manufacturer coupon at any participating Wawa store. You may not, however, use two Wawa coupons for the same product in one purchase. Unless otherwise required by law, none of your coupons can be redeemed for cash.

Does my Wawa Rewards coupon ever expire?
Yes. Your Wawa Rewards coupon expires at 11:59pm on the expiration date listed on the Wawa Rewards coupon. Please be mindful that expiration dates will vary.

Errors and Corrections

I made an eligible purchase at a Wawa store but it is not reflected in my Wawa Rewards account!
Though we are not able to make retroactive adjustments to the purchases associated with your Wawa Rewards account or to sweepstakes entries, we are able to credit your Wawa Gift Card with the eligible amount spent that is not reflected in your Wawa Rewards account. Please Contact Us for assistance.

Account Access

What happens if I forget my Wawa Rewards username and password?
Your Wawa Rewards username is generally the email address where you receive Wawa Rewards communications. Click here for assistance with resetting your password. If you are still having problems, please Contact Us for assistance.

If I had to delete and download the app again, will my Wawa Rewards and Gift Card balances transfer to the newly downloaded app?
Yes! Once you login to the new app with your Wawa Rewards username and password, your existing information will appear.

I don't have a smart phone or computer. Can I still participate?
In order to participate in the Wawa Rewards program, a customer will need to register through the Wawa App or WawaRewards.com.

Have any additional questions? Please click here to Contact Us.

Last updated: 10/29/2018

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The Wawa App & Mobile Ordering FAQs

Why did Wawa redesign their mobile app?

How do I find my Wawa gift card?

When do I need to scan my Rewards card?

Why can’t you add rewards to my account after my purchase?

Where can I view my transactions?

When can I start paying ANY way with the Wawa App?

How does the new Rewards Card work?

Can I get a plastic Rewards Card?

Will I still be able to pay with the Wawa Gift Card I added on the app?

How do I pay for my mobile order?

Why can I only pay for certain items in the app?

How does the associate know that I have paid for my items in app?

When does my Wawa Gift Card get charged if I pay in app?

Why can’t I pay for my order in the app with my personal credit card?

Can I pick up my order that was paid in the app from any Wawa location?

What happened to the “wheel” used to create an order in the app?

What else has changed about the Wawa App?

Why all the changes to the app?

Should I expect more changes in the future?

Will the simplified Wawa App affect the way I earn Wawa Rewards?

Where can I get more details about how Wawa Rewards works?

How do I get Mobile Ordering on the Wawa App?

How do I access Mobile Ordering within the Wawa App?

Do I need to have a Wawa Gift Card loaded in the app to use Mobile Ordering?

Are the menus up to date?

Normally, the touch screen in store lists recommended milk or cheese with certain items. Are recommendations available on the app?

How do I create a favorite item?

How can I see my most recent orders?

Once I place my order with the app, how long before it gets made?

What happens if I am at the store, and I still haven’t received a notification?

What if the app doesn’t work or open properly when I’m about to pay for my purchase?

How will I know my order is being processed?

I selected a store, but I want to go to a different Wawa. What do I do?

I am on my way to pick up my order and need to change my store or I arrived at the wrong store and need to change my store. How do I do that?

What happens if a store doesn’t have the items I want?

Can I change or cancel my order?

How can I ask questions or send feedback?

Will I earn Wawa Rewards through Mobile Ordering?

 

Why did Wawa redesign their mobile app?
We redesigned our Wawa App to make it easier than ever to order, pay and earn delicious rewards with the new Wawa App!

Easier to Order…..with simplified mobile ordering, it’s a breeze to browse our full menu, reorder your favorites or try out something new!

Easier to Pay……you can pay for your mobile order with your Wawa Gift Card right in the app before you get to the store!

Easier to Earn…..Now you can pay ANY way and earn Wawa Rewards! Just scan your new Rewards barcode from your Wawa App at checkout, pay for your order any way you like (cash, credit, debit, Wawa gift card) and start earning your Wawa Rewards!

For every $50 you spend on qualifying items using the app, you earn a delicious reward! Plus you will receive bonus rewards throughout the year for just being a Rewards member!

How do I find my Wawa gift card?
From the “Pay” icon on the navigation bar, you will be taken to the MY CARDS tab. On the top of page, your new Rewards barcode will appear. Scanning the Rewards barcode allows you to pay any way (cash, credit, debit card) and earn towards eligible rewards.

Under the Rewards barcode in the MY CARDS tab, any current Wawa Gift Cards assigned to your account will appear. From here, you can pay directly with your Wawa Gift Card and earn towards eligible rewards.

When do I need to scan my Rewards card?
You will need to scan your Rewards barcode with every purchase in order for that eligible purchase to earn towards your Rewards account. Once the Rewards barcode is scanned, you can pay anyway for your purchase (cash, credit, debit card).

If you signed up to receive tobacco eligible discounts, your rewards barcode will need to be scanned at register to receive those discounts.

If you pay with your Wawa Gift card, you do not need to scan both Rewards and Gift Cards. Once your Wawa Gift card is scanned, you will earn towards your Rewards.

Why can’t you add rewards to my account after my purchase?
In order to earn towards Wawa Rewards, you will need to scan your rewards barcode or Wawa gift card before your transaction is tendered. We are unable to credit your transaction after you have paid for your order.

Where can I view my transactions?
Click on either the Rewards tile from your app home screen or the Rewards icon from your navigation bar. Click VIEW TRANSCATIONS that is located under “Until your Next Reward”

When can I start paying ANY way with the Wawa App?
As soon as your next Wawa run. Your app is already set up on your phone so you can pay any way for your mobile orders and in-store purchases. Make sure you have the most up-to-date version of the Wawa App on your phone.

How does the new Rewards Card work?
When you’re ready to pay in store, just open your app and scan your Rewards Card. Then, pay with cash, credit, debit, a gift card, or the app!

Can I get a plastic Rewards Card?
The new Rewards Card is digital and available exclusively through the Wawa App.

Will I still be able to pay with the Wawa Gift Card I added on the app?
Absolutely! Paying ANY way you want includes paying with the Wawa Gift Card(s) you added. You can always purchase a Wawa Gift Card through the app, in stores, and online at Wawa.com.

How do I pay for my mobile order?
If you’re using a Wawa Gift Card, you can pay for your order right in the app!

You can also pay for your order in the store. Here’s how: after you choose your items within the app, select “Pay at store” when prompted to select your payment. Once you arrive, the cashier will scan your virtual order slip in your app and take your payment – cash, credit, debit, gift card, or the Wawa App. After that, you’re free to pick up your order and enjoy!

Why can I only pay for certain items in the app?
At this time, only items that are freshly prepared for our customers can be paid for in the app. Adding more items to the in-app ordering system is on our list for the future! Stay tuned!

How does the associate know that I have paid for my items in app?
For customers who pay in app, the digital receipt will show that you have paid. In addition, when your order enters our ordering system, the store team will see a message with your order telling them that it has been paid in app.

When does my Wawa Gift Card get charged if I pay in app?
For customers who pay in app, your order will be charged to your Wawa Gift Card once you enter the store parking lot.

Why can’t I pay for my order in the app with my personal credit card?
At this time, in-app payment is only for customers with a linked Wawa Gift Card, but we are working on expanding this to other payment types.

Can I pick up my order that was paid in the app from any Wawa location?
Before placing a mobile order, customers will need to select the store where they’d like to pick up their order. You will need to pick up from that store only.

What happened to the “wheel” used to create an order in the app?
We replaced the wheel with a more streamlined design and vibrant food photography to make it easier to get to know our menu and order your Wawa favorites!

What else has changed about the Wawa App?
You may have noticed we’ve updated the look of the app, along with its design. These changes make it easier to browse the menu, mobile order, pay for your order, and earn, track, and redeem your rewards!

Why all the changes to the app?
In our mission to provide our customers with the best Wawa experience possible, we’re always listening to your great feedback and testing new products and programs. For this app update, we brought you an easier way to order, pay, and earn rewards right from your phone.

Should I expect more changes in the future?
Yes, in the best way possible! The most recent improvements are just the beginning of great things to come. We’ll be sure to keep you updated!

Will the simplified Wawa App affect the way I earn Wawa Rewards?
It actually makes it easier to earn rewards! By paying any way with the app, you can earn rewards more quickly. Just open the app and scan your new Rewards Card at checkout, and every dollar spent on qualifying purchases* will count toward your next reward.

Where can I get more details about how Wawa Rewards works?
If you have any questions about earning and redeeming rewards, or want to know anything else about membership, just check out our Wawa Rewards FAQs here .

How do I get Mobile Ordering on the Wawa App?
Our Mobile Ordering feature is available to all Wawa App users. Mobile ordering allows customers to bypass the in-store ordering touchscreens and place a built-to-order fresh food or beverage item ahead of time.

How do I access Mobile Ordering within the Wawa App?
For both iPhone and Android users, simply tap “Start Your Order” on the main screen of the app OR tap the "Order" icon from the bottom menu.

Do I need to have a Wawa Gift Card loaded in the app to use Mobile Ordering?
Nope! Mobile ordering is available to all Wawa App users!

Are the menus up to date?
Yes, all items you see in the app are available to order. If you do not see an item or ingredient, the store you have selected may be temporarily out of that item. If you have selected an item or ingredient that has become unavailable you will be notified before picking up your order.

Normally, the touch screen in store lists recommended milk or cheese with certain items. Are recommendations available on the app?
Currently, the app does not offer recommendations.

How do I create a favorite item?
From the “Your Order” page, click on "Edit" in the top right. You can choose the "Favorite" star icon and add in your verbiage. You can save up to 10 favorite items per account.

How can I see my most recent orders?
From the app home page, click on the order icon at the bottom of the page. Tap “Recent” in the header and your recent mobile orders will appear.

Once I place my order with the app, how long before it gets made?
To ensure that your order is as fresh as possible, we’ll start preparing it when you get close to the store. This is why the app requires that you have Location Services set to “Always.” When you get close to the store, you’ll receive a notification on your mobile device letting you know we’ve started preparing your order.

What happens if I am at the store, and I still haven’t received a notification?
Ask the Food Service Associates behind the deli counter whether they have received your order. If they did, your order will be processed, and you will need to access your virtual order slip within the Wawa App and pay at the register.

What if the app doesn’t work or open properly when I’m about to pay for my purchase?
Don’t worry, a Wawa associate can help. If you’re unable to access the app, or it doesn’t function properly for any reason, simply go to an associate at the register, and they can pull up your order and receipt slip for you.

How will I know my order is being processed?
You will get a notification on your mobile device when you get close to the store. Tap the notification to bring up your virtual order slip, present the slip on the screen to the Associate at the register, and pay for your order.

I selected a store, but I want to go to a different Wawa. What do I do?
Within the Mobile Ordering section of the Wawa App, you will see “Ordering from” at the top of your screen. You can change your store by tapping this section! If you've already placed an order, tap "View Details" on your order notification at the bottom of the screen, then "Edit Order" and select "Change Store."

I am on my way to pick up my order and need to change my store or I arrived at the wrong store and need to change my store. How do I do that?
You can tap “Order” at the top right of the screen in the Mobile Ordering section of the app, and then select “Change Store.”

What happens if a store doesn’t have the items I want?
If the store doesn’t have the items you want, they won’t be listed. If they run out of the items you want after you placed an order, you will get a notification, with the option to edit or cancel your order.

Can I change or cancel my order?
Yes. To edit an item or change the order quantity, tap the bag icon at the top right of the mobile ordering screen. Then tap "Edit" below an item to edit or remove items.

How can I ask questions or send feedback?
You can send all feedback, suggestions, or questions right in the app. From the home screen, tap the menu icon in the upper left corner. Scroll down to the “Feedback” option and select the “Mobile App & Rewards” category under “Select Question or Comment Type.”

Will I earn Wawa Rewards through Mobile Ordering?
You sure will, and the new Wawa App makes it easier than ever! Earn rewards on eligible purchases made by paying in the app, or by scanning your Rewards Card at checkout in store.

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Fundraising FAQs

My organization is not a 501(c)(3) and we do not have a tax ID number. Are we still able to order Hoagie Fundraising coupons?

How much do the Hoagie Fundraising coupons cost?

How many coupons may I order at one time?

Can I still order my coupons from your Divisional Offices?

I do not have access to the Internet. How can I place my Hoagie Fundraising order?

Will I be charged a shipping fee for my coupon order?

I have placed my order. When will my coupons be shipped to me?

How will I know when my payment has been received by Wawa?

How will my coupons be shipped?

Will I be able to view my past order history for Hoagie Fundraising coupons?

Am I able to pay for my Hoagie Fundraising order with a credit card?

Where should I mail my check to?

How do I ask Wawa for a donation to support my cause?

 

My organization is not a 501(c)(3) and we do not have a tax ID number. Are we still able to order Hoagie Fundraising coupons?
The Wawa Hoagie Fundraising Coupon Program is available to community-based, non-profit organizations looking for a fun and easy fundraising method that will please everyone.  In order to order these coupons, you must agree to use them only for fundraising for your non-profit organization.  It is not required that the organization be a 501(c)(3) organization.

How much do the Hoagie Fundraising coupons cost?
Your organization purchases the coupons for $3.00 each. The retail value is $4.59.

How many coupons may I order at one time?
Coupons will be shipped in packs of 25, with a minimum order of 150, and a maximum of 2,000 per quarter per organization.

Can I still order my coupons from your Divisional Offices?
Our Divisional offices are no longer accepting Hoagie Fundraising orders.  Please use the online form on www.wawa.com . Please contact us at 800-444-9292, option 1, option 3 if you do not have access to the Internet.

I do not have access to the Internet. How can I place my Hoagie Fundraising order?
Please call us at 800-444-9292 and select option 1, option 3. Our analyst will take your information and you will be contacted the next business day with your order number and payment address.
Please provide the following information when you call:

  • Organization Name
  • Tax ID #
  • Primary Contact Person
  • Primary Contact Person’s phone #
  • E-mail address or fax number
  • Shipping address
  • Quantity of coupons needed (minimum of 150, maximum of 2000)

Will I be charged a shipping fee for my coupon order?
At this time, we do not charge shipping fees or tax on Hoagie Fundraising coupons.

I have placed my order. When will my coupons be shipped to me?
Coupons will be shipped out within 2 to 3 business days from when your payment is received.

How will I know when my payment has been received by Wawa?
We check with the bank for payments every week day, excluding holidays. We will send you an e-mail confirmation when we have received your payment. Your coupons will ship within 2-3 business days from receipt of the check.

How will my coupons be shipped?
All orders are shipped via UPS Ground. At this time we do not offer overnight shipping. Please note, since these coupons have a cash value and will be sent via UPS, a signature will be required upon delivery.

Will I be able to view my past order history for Hoagie Fundraising coupons?
This service is not available at this time. Please call us at 800-444-9292 and select option 1, option 3. We would be happy to look up your order history.

Am I able to pay for my Hoagie Fundraising order with a credit card?
At this time, we are only accepting check payments for Hoagie Fundraising orders.

Where should I mail my check to?
Please include a copy of your confirmation e-mail with your check. Please send all checks to one of the following addresses:
To send payment via regular US Mail:  
Wawa, Inc
PO Box 536291
Pittsburgh, PA 15253-5904

To send your check using UPS, Federal Express, or any other overnight courier mail:
Wawa, Inc.
Attn: Lockbox Operations #536291
307 23rd Street Extension, Suite 950
Pittsburgh, PA 15215

How do I ask Wawa for a donation to support my cause?
All donation and sponsorship requests are handled through the Wawa Foundation web site which is located at www.thewawafoundation.org.

We are always interested in giving back to our communities, and we offer a variety of different donation and sponsorship programs. Once you apply for support through www.thewawafoundation.org , a representative from the Wawa Foundation will typically respond to your inquiry within 1-2 weeks.

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Online Store

How do I return an item?

How do I exchange an item?

How are orders shipped, and when I receive my order?

 

How do I return an item?

Wawa.com will issue a full refund, minus the shipping cost, for merchandise returned in new condition, in its original packaging, within 30 days of the shipment date.

Please Note: Coffee, Gift Cards and Clearance items are not returnable. Gift Cards cannot be redeemed for cash.

If you have purchased an item prior to 8/19/2015, you must Contact Us or call customer service at 800-444-9292 for assistance.

To return an item, please follow these simple steps.

  1. Repack the gift securely in a shipping envelope or box. Please note that all returns from Wawa.com must include the original packing slip.
  2. Print the pre-addressed return label and affix to the outside of the package. Click here to obtain a shipping label.
  3. Ship your return back to Wawa. For your security, please ship your return with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. Wawa.com is not responsible for items damaged or lost in transit.
  4. Once your merchandise is received and processed, you will receive an email with instructions to complete your return and have your credit card account credited.

How do I exchange an item?

Follow steps 1, 2 & 3 for the returns process above and on your packing slip, please identify the item you would like as an even exchange. The item or items you are exchanging must be of equal value. Return shipping is your responsibility and Wawa will cover the shipping cost on the exchanged product.

Still need help? Contact Us or call customer service at 800-444-9292 for assistance.

How are orders shipped, and when I receive my order?

The shipping and handling charge for merchandise and gift card orders is a flat rate of $7.99. Shipping charges apply to Continental US orders only. At this time, we are unable to ship to international addresses, P.O. boxes, APO/FPO addresses or US territories.

Orders are shipped UPS Ground. Orders are processed Monday through Friday, excluding holidays.

Please allow 48 hours for processing of your order and 5-7 days additional shipping time for ground shipments.

If one or more of the items you ordered are backordered, your in-stock item(s) will be shipped per our normal processing time. Your backordered item(s) will be shipped separately at no additional charge when they become available.

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Wawa Credit Card FAQs

 

Base Benefits

All Wawa ® Credit Cards come with:

  • $0 Liability on unauthorized charges
  • Free 24/7 online account access
  • Pay-at-the-pump convenience
  • Flexible payment terms

Applying for the Wawa ® Credit Card

Is the online application secure?

What are the Wawa ® Credit Card application requirements?

Are Wawa ® Credit Card accounts revolving or non-revolving?

What is the credit limit?

Why do you need my Social Security number?

Why do you need to know my income?

If an authorized user is added to the account, will their credit be checked as well?

How long does it take to get approved for/receive my card?

How do I earn my rebates with the Wawa Credit Card Program?

Benefiting from Account Online

How do I register for Account Online?

What are the benefits of Account Online?

Is there a fee for Account Online?

If I register for Account Online, will I still receive paper statements in the mail?

Using Wawa Credit Cards

Is there a fee to replace a lost or stolen card?

How can I find the Wawa store closest to me?

 

Applying for the Wawa ® Credit Card

Is the online application secure?
Yes. Please be assured that Citibank uses one of the most secure encryption technologies available today.

What are the Wawa ® Credit Card application requirements?
The personal application requirements are first and last name, home address, phone number, date of birth and social security number, and email address.

The financial gas card application requirements are residence status (rent, own, or other), monthly mortgage or rent payment, and annual salary and wages. Applications can also provide any other additional income if applicable.

Are Wawa ® Credit Card accounts revolving or non-revolving?
The Wawa Credit Card offers revolving lines of credit, which lets card members pay the monthly minimum instead of paying the full balance.

What is the credit limit?
Your credit limit will be assigned based upon your income and other factors when your application is reviewed. Your credit limit will be reflected on your monthly statement.

Why do you need my Social Security number?
Your Social Security number, which is requested on consumer card applications, is used strictly for personal identification and to establish the account.

Why do you need to know my income?
Your income will help determine your credit limit as well as establish your new credit card account.

If an authorized user is added to the account, will their credit be checked as well?
No. Since you’re authorizing another person to use your credit card, there is no need to check their credit history.

How long does it take to get approved for/receive my card?
Citibank will notify you of a decision to issue the Wawa Credit Card within 30 days from receipt of the application. Provided your application is approved, you will be sent your Wawa Credit Card seven to ten business days from approval.

How do I earn my rebates with the Wawa Credit Card Program?
You will receive statement credits based upon fuel purchases made with your Wawa® Credit Card at Wawa locations within the United States. You will earn a credit of five cents ($.05) per gallon on up to one hundred (100) gallons in each billing cycle that you purchase Wawa fuel in accordance with these terms. Gallons purchased will be considered for a credit in the billing cycle they are posted to your account. Credits will only be earned on fuel purchases made for personal, family or household purposes. Credits will be automatically posted to your monthly billing statement. Your account must remain open and current in order for you to earn credits. We decide whether your purchase is eligible for a credit, and our decision may be based upon the information provided to us about your purchase by the Wawa station where your purchase was made. We reserve the right to make adjustments to credits you have received in the event an adjustment is issued with respect to your Wawa fuel purchases. When calculating the amount of the credit, we will multiply the number of gallons purchased by five cents ($.05) and round to the nearest cent. In the event gallon information is not available for a specific transaction, we will determine the number of gallons purchased by dividing the total purchase amount by an average price per gallon amount obtained from the U.S. Department of Energy. We will use the average price per gallon from the U.S. Department of Energy for the specific grade of fuel purchased, or in the event the fuel grade information is not provided to us, we will use the average price per gallon amount from the U.S. Department of Energy for regular unleaded fuel.

Benefiting from Account Online

How do I register for Account Online?
It’s easy! You can sign up now for access.

What are the benefits of Account Online?
By signing up for Account Online, you’ll enjoy fast and secure access to your account information any time online.

  • Review recent statements
  • Schedule payments
  • Pay your bill online
  • Update your account profile
  • Download easy-to-read reports

Is there a fee for Account Online?
No. Account Online is a free benefit.

If I register for Account Online, will I still receive paper statements in the mail?
Yes. Paper statements will still be sent to your mailing address on file.

Using Wawa Credit Cards

Is there a fee to replace a lost or stolen card?
No, there is no fee. Just call Wawa Credit Card customer service (at 1.800.444.9292) immediately so that we can cancel your existing card and issue you a new card right away.

How can I find the Wawa store closest to me?
Use our online store locator, which makes finding nearby Wawa stores simple.

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Mobile Ordering

How do I get Mobile Ordering on the Wawa App?

How do I access Mobile Ordering within the Wawa App?

When, and how, do I pay for my order?

Do I need to have a Wawa Gift Card loaded in the app to use Mobile Ordering?

How do I navigate the “wheel” when ordering?

Are the menus up to date?

After I make my hoagie selections the "Next" button is still not available.

Normally, the touch screen in store lists recommended milk or cheese with certain items. Are recommendations available on the app?

How do I create a favorite item?

How can I see my most recent orders?

Once I place my order with the app, how long before it gets made?

What happens if I am at the store, and I still haven’t received a notification?

How will I know my order is being processed?

I selected a store, but I want to go to a different Wawa. What do I do?

I am on my way to pick up my order and need to change my store or I arrived at the wrong store and need to change store. How do I do that?

What happens if a store doesn’t have the items I want?

Can I change or cancel my order?

How can I ask questions or send feedback?

Will I earn Wawa Rewards through Mobile Ordering?

 

How do I get Mobile Ordering on the Wawa App?
Our Mobile Ordering feature is available to all Wawa App users with a registered Wawa gift card. Mobile ordering allows customers to bypass the in store ordering touchscreens and place a built to order fresh food or beverage item ahead of time.

How do I access Mobile Ordering within the Wawa App?
For both iPhone and Android users, the Mobile Ordering icon features a fork and spoon.

Mobile users with a registered Wawa gift card can access the feature by:

  • Tapping the Mobile Ordering icon on the main Wawa App screen
  • Tapping the “Ordering” tab in the main menu, accessed by tapping the three lines in the upper left corner of the app home screen
  • Also, for iOS users, tapping the Mobile Ordering icon on the main navigation located at the bottom of your screen

When, and how, do I pay for my order?
You will pay for your order at the register once you arrive for pickup. The cashier will scan your virtual order slip in your app and you can pay by whatever method you prefer (Wawa App, credit card, cash, etc.).

Do I need to have a Wawa Gift Card loaded in the app to use Mobile Ordering?
Yes, only those Wawa App users who have added a gift card to their Wawa Rewards account will be able to access Mobile Ordering.

How do I navigate the "wheel" when ordering?
To navigate through all the items in a category, slide the “wheel” up/down. To change the category – from bread, to cheese, to spreads – use the red arrow on the right or click on the category. To select an item, just click the item on the wheel and a green check will appear to show you have successfully made your selection.

Are the menus up to date?
Yes, all items you see in the app are available to order. If you do not see an item or ingredient, the store you have selected may be temporarily out of that item. If you have selected an item or ingredient that has become unavailable you will be notified before picking up your order.

After I make my hoagie selections the "Next" button is still not available.
Make sure you have selected an item from every category required for your hoagie. For instance, if you do not want cheese, you must select “No Cheese.” Once you have completed making your selection(s), you may click “Next”.

Normally, the touch screen in store lists recommended milk or cheese with certain items. Are recommendations available on the app?
Currently, the app does not offer recommendations.

How do I create a favorite item?
From the Your Order page, click on "Edit" in the top right. You can choose the "Favorite" star icon and add in your verbiage. You can save up to 10 favorite items per account.

How can I see my most recent orders?
From the mobile ordering home page, click on the star on the bottom of the page. Tab to recent and your recent mobile orders will appear.

Once I place my order with the app, how long before it gets made?
To ensure that your order is as fresh as possible, we’ll start preparing it when you get close to the store. This is why the app requires that you have Location Services set to “Always.” When you get close to the store, you’ll receive a notification on your mobile device letting you know we’ve started to prepare your order.

What happens if I am at the store, and I still haven’t received a notification?
Ask the Food Service Associates behind the deli counter whether they have received your order. If they did, your order will be processed, and you will need to access your virtual order slip within the Wawa App and pay at the register.

How will I know my order is being processed?
You will get a notification on your mobile device when you get close to the store. Tap the notification to bring up your virtual order slip, present the slip on the screen to the Associate at the register, and pay for your order.

I selected a store, but I want to go to a different Wawa. What do I do?
Within the Mobile Ordering section of the Wawa App, you can select "Change Store" on the mobile ordering home page.

If you've already placed an order, tap "View Details" on your order notification at the bottom of the screen, then "Edit Order" and select "Change Store."

I am on my way to pick up my order and need to change my store or I arrived at the wrong store and need to change my store. How do I do that?
You can tap “Order” at the top right of the screen in the Mobile Ordering section of the app, and then select “Change Store.”

What happens if a store doesn’t have the items I want?
If the store doesn’t have the items you want, they won’t be listed. If they run out of the items you want after you placed an order, you will get a notification, with the option to edit or cancel your order.

Can I change or cancel my order?
Yes. To edit an item or change the order quantity, tap the "Your Order" icon at the top right of the mobile ordering home screen. Then tap "Edit" at the top right of your screen to edit/remove items. Also, within your order, you can swipe left on an item to remove.

To cancel your order, tap the Orders icon at the top right of your screen, tap “Edit” at the top right of your screen, and tap “Cancel Order.”

How can I ask questions or send feedback?
You can send all feedback, suggestions, or questions right in the app. From the home page, click on the icon with 3 lines in the top left corner, near "Welcome!" Once that icon is tapped, you can scroll down to the Feedback option and select the Mobile App & Rewards category under Select Question or Comment Type.

Will I earn Wawa Rewards through Mobile Ordering?
To earn Wawa Rewards, you must register a Wawa Gift Card to your account and use that gift card or the Wawa App as your method of payment in store. Simply using the Mobile Ordering feature will not earn Wawa Rewards.

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